Returns & Exchanges
At Pott'd US, we want you to love your crafting experience. If you are not completely satisfied with your kit, you can return your unused items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our support team with your order number and reason for return to receive your unique return authorization and shipping instructions.
Prepare Your Package
Carefully pack your unused items in their original packaging, ensuring all clay, tools, and paints are securely included to prevent damage during transit.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned kit, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing